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Project
Management Plus (PMP) provides Sacramento project management consulting services in
the Sacramento, California area and across the US. You may have
found us by searching for Sacramento Project Management.
Our
project management services include: IT Project Management (PMP
certified); general Project Management, including office relocations and
renovations (MBA in Project Management); IT Service Management with
emphasis on ITIL protocols (ITIL certified); development and
implementation of Help Desk; Program and System Testing; Quality
Assurance; Website Design and Development; Programming and Database
Analysis; and more.
If you
are seeking Sacramento IT Service Management consulting, you may find
this brief description helpful. It comes from ITSMP.com – the IT
Service Management Portal.
Service Management offers
process guidance, and a “road map” to IT solutions. Service Management
does not offer, as many people believe, turnkey solutions. Because each
business and IT environment is different, IT Service Management can
provide guidelines and best practices which can be adapted to a wide
range of circumstances.
IT Service Management can
help align IT services with the current and future needs of the business
and its customers. IT Service Management is about managing change
across the organization. While Project Management focuses only on a
particular project, Service Management is focused on integration of all
projects with all departments to provide cohesion and consistency within
the entire organization.
Where should an organization
begin with IT Service Management? This depends on the maturity level of
the IT organization as a whole and the maturity of the individual
Service Management processes. It also depends on the strategic goals
set by a particular organization.
IT Service Management
processes are divided into two core areas: IT Service Delivery and IT
Service Support.
There are five core Service
Support and five core Service Management Service Delivery processes
within IT Service Management. These core IT Service Management
processes relate to the provision of the support of services to the
User. The five IT Service Support processes are: Incident Management,
Change Management, Release Management, Problem Management and
Configuration Management. The five IT Service Delivery processes are:
Service Level Management, Financial Management, Capacity Management,
Availability Management and Continuity Management.
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